Last updated: 1 July 2026
These terms govern the use of the NaLekci.cz platform by end users (participants in lessons and events).
1.1. These terms for users (the "Terms") are issued by:
Amicora s.r.o., ID No.: 30034337, with its registered office at Koželužská 3034/1, Jižní Předměstí, 301 00 Plzeň, registered in the Commercial Register under file No. C 49035 vedená u Krajského soudu v Plzni (the "Operator").
1.2. These Terms govern the rights and obligations of users when searching for lessons, events and instructors and when reserving participation through NaLekci.cz.
1.3. By making a reservation, the user confirms that they have read these Terms and that they agree with them.
3.1. To make a reservation, the user is required to provide the requested information:
3.2. The user is required to provide true and up-to-date information.
3.3. A reservation becomes binding once it is confirmed by the Partner.
4.1. After making a reservation, the user will receive a confirmation at the provided email address or phone number.
4.2. A signed-in user may cancel their reservation at any time before the lesson starts, in the NaLekci.cz application under "My bookings". A user who booked without an account cancels by contacting the Partner.
4.3. The cancellation policy is set by the Operator and is identical for all Partners. A reservation cancelled at least 24 hours before the lesson starts is a timely cancellation: the place is released and any amount paid through the application is refunded in full — a card payment to the original card, credit back to the same Partner's credit balance.
4.4. A reservation cancelled less than 24 hours before the lesson starts is a late cancellation. The place is released, but no claim to a refund arises and credit already spent is not returned. Where the lesson was paid outside the application (in cash or by bank transfer), any settlement is a matter between the user and the Partner; the Operator neither holds nor refunds such payments.
4.5. If the Partner cancels the reservation or the lesson, the user is always entitled to a full refund of any amount paid, regardless of the timing.
4.6. The Partner reserves the right to cancel a reservation in the event of force majeure or extraordinary circumstances.
4.7. Payment method. The user pays the price of the lesson in the manner stated in the Partner's offer or in the reservation confirmation. Where the application does not offer online payment for a given lesson, the user pays the Partner directly (in particular in cash on site or by bank transfer following the Partner's instructions); the Operator does not mediate, receive, hold or refund such payments, and settlement takes place exclusively between the user and the Partner. Where online payment (by card or credit) is made available in the application for a given lesson, it is governed by these Terms.
5.1. The user is required to:
5.2. In the event of repeated failure to attend a reservation without an apology, the Partner reserves the right to refuse future reservations.
6.1. The Operator mediates reservations between users and Partners; lessons and events are provided by the Partner in their own name and on their own account. The Operator is therefore not responsible for:
6.2. The Partner is liable under the law for the provision of the lesson and for any harm arising in connection with it; the user's statutory rights against the Partner, including rights arising from defective performance and the right to compensation, are not affected by these Terms.
6.3. Any complaints about a Partner's services are resolved by the user directly with the Partner. Upon request, the Operator will assist the user in contacting the Partner.
7.1. Users' personal data is processed in accordance with the Privacy Policy available on this page.
7.2. Users' personal data is shared with the relevant Partner for the purpose of fulfilling the reservation.
8.1. Credit is a prepaid balance tied exclusively to the single instructor with whom it was topped up. Credit cannot be transferred to another instructor or another customer, nor paid out except in the cases set out in these Terms. Topping up credit constitutes payment for the instructor's services (a single-purpose voucher within the meaning of Section 15a of the VAT Act); the accounting or tax document is issued by the instructor as at the moment of the top-up. Spending credit on individual lessons is no longer a separate taxable supply; the spending confirmation made available by the application is neither an accounting nor a tax document.
8.2. A signed-in customer may pay for a paid lesson with credit if the credit balance with that instructor covers the full price of the lesson and the lesson is offered under the same tax regime under which the credit was topped up. Otherwise the application will offer another available payment method (card payment, where made available in the application, or otherwise direct payment to the instructor under Article 4.7). If a lesson paid with credit is cancelled, the corresponding amount is returned to the credit with the same instructor, not to the payment card; no document is issued for such a return, as the payment never left the instructor.
8.3. If an instructor changes their tax regime (VAT registration or the VAT rate of their services), unspent credit topped up under the original regime may no longer be usable. In such a case the platform will offer a refund of the remaining balance: credit topped up online is returned to the original payment method, while credit topped up in cash or by transfer is returned to the customer directly by the instructor. A corrective document to the original top-up document is issued for the refund. The customer is always informed of the refund.
8.4. An instructor may set an expiry period for credit offered on the platform, of at least 24 months from the top-up. If set, the credit's validity period is shown to the customer before the top-up and alongside the current balance, and the customer is notified in advance of an approaching expiry. Upon expiry, the credit lapses; no right to a refund of its value or to any other compensation arises from the lapse, and no document is issued for it. A chargeback of the payment from which the credit was topped up also cancels any portion of the credit granted by the instructor as a bonus above the amount actually paid.
9.1. The contract for the provision of a lesson is concluded between the customer and the instructor; the Operator does not provide lessons and is not the seller. The proof of payment, or the tax document, is issued to the customer by the instructor. The platform provides the technical means of issuing documents on the instructor's behalf only where the instructor has arranged for it.
9.2. Reservation confirmations and payment confirmations received by the customer from the platform are informative in nature and are neither an accounting nor a tax document.
9.3. Where a document has been issued through the platform, the platform makes it available to the customer for download; to a signed-in customer in their account, and to other customers via the link sent for the relevant reservation. The document remains available to the customer even after the instructor changes or terminates their plan.
9.4. Where an instructor does not issue documents through the platform, the customer shall request the document directly from the instructor, who is obliged to issue it under Section 31(14) of the Trade Licensing Act. The instructor's identification details (name or business name, ID number and registered office) are stated in the instructor's profile and in the reservation confirmation; the platform will provide the customer with assistance in contacting the instructor upon request.
10.1. The contract for the provision of a lesson or event is concluded by the user directly with the Partner; the Operator acts only as an intermediary. Unless stated otherwise in the offer, the Partner acts on the platform as a trader (business) and consumer protection law applies to the contract with them. Where a Partner declares that they are not a trader, the platform will indicate this in the offer; in that case consumer protection law does not apply to the contract.
10.2. Withdrawal from the contract. The user cannot withdraw, under the rules for distance contracts, from a contract for participation in a lesson or event taking place on a specific date, as it concerns leisure-time services provided for a specific date (Section 1837 of the Czech Civil Code). This does not affect the right to cancel a reservation free of charge under Article 4.3.
10.3. A user who is a consumer may withdraw from a credit top-up contract concluded at a distance (online) within 14 days of the top-up without giving a reason, by notifying the instructor with whom the credit was topped up; the platform will assist the user upon request. The unspent portion of the credit is refunded; for the portion of the credit spent before withdrawal, the instructor is entitled to proportional payment (Section 1834 of the Czech Civil Code).
10.4. The costs of means of distance communication when using the platform do not differ from the basic rate; the Operator charges no additional communication fees.
11.1. A user who is a consumer has the right to out-of-court resolution of a dispute arising from the contract with the Operator (use of the platform) as well as from the contract with a Partner who is a trader (provision of a lesson). The competent body for out-of-court resolution of consumer disputes is the Czech Trade Inspection Authority (Česká obchodní inspekce); details and the application form are available at adr.coi.cz and www.coi.cz.
11.2. Out-of-court dispute resolution is initiated at the consumer's request, which may be filed within one year of the day on which the consumer first exercised the right in dispute with the Operator or the Partner.
12.1. Content on the platform that a user considers illegal may be reported to the Operator at info@amicora.cz, stating what content is concerned, where it is located and why the user considers it illegal. The Operator will assess the report and inform the reporter of the outcome (Article 16 of Regulation (EU) 2022/2065).
13.1. The Operator may unilaterally amend these Terms to a reasonable extent, in particular in response to changes in legislation or in the scope of the platform's features. The Operator will notify users with an account of the change at least 30 days before it takes effect, by email and by publication in the application; a summary of the changes and their effective date is always stated alongside the published wording.
13.2. If a user does not agree with a change, they may reject it and terminate their contractual relationship with the Operator by deleting their account at any time before the change takes effect; until then, the existing wording applies to them. If the user continues to use the platform after the change takes effect, the change is deemed accepted. Reservations made before the effective date of a change remain governed by the wording effective at the time the reservation was made.
13.3. The current and archived wording of the Terms is always available on the Operator's website.
14.1. These Terms are governed by the laws of the Czech Republic. The choice of law does not deprive consumers of the protection afforded by provisions of law that cannot be derogated from by agreement.
14.2. Any disputes will be resolved by the competent courts of the Czech Republic; the consumer's right to out-of-court dispute resolution under Article 11 is not affected.
14.3. If any provision of these Terms is invalid or unenforceable, this does not affect the validity of the remaining provisions.
14.4. These Terms take effect on 15 August 2026.
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